Last updated: 25 July 2026
We want you to be happy with your order. Below are the rules for withdrawal and complaints. [Draft — to be completed.]
As a rule, a consumer may withdraw from a distance contract within 14 days without giving a reason.
Please note: kimchi and other perishable or short-shelf-life goods are excluded from the right of withdrawal (Art. 38(4) of the Consumer Rights Act) for hygiene reasons. Opened products cannot be returned.
Write to biuro@salangkimchi.pl with your order number — we'll send instructions and the return address.
We refund within 14 days of receiving your statement, using the same payment method (PayU).
If a product arrived damaged or not as ordered, report it within 14 days with a photo — we'll replace it or refund you.
For data or returns matters, write to us at biuro@salangkimchi.pl.